Sample Support Service Offerings

ZT Technology has developed the in-house technical capability to offer continuing support for the embedded base of the Ericsson Entrisphere BLM 1500. This will allow a telephone service provider to extend the life of this legacy system without incurring significant capital expenditures to replace the equipment. Concurrently, ZT Technology can also assist the telephone company’s technical team in resolving any service outages. This allows near-zero disruption to their network or to their customers through ZT’s active program of proactive maintenance and support. Finally, ZT can assist in developing and planning any migration strategies to replace this equipment.
ZT Technology Solutions offers its expert services ranging from Initial Network Analysis, Remote Technical Support services, Remote Network and Performance Monitoring, and On-site Training for the BLM 1500 and EntriView Element Management System (EMS). The ZT team consists of former employees of Ericsson (Entrisphere) that helped develop the BLM1500 and provided technical support for over 10 years.
The ZT team can support your company’s Communications Engineering, Operations and Tier 2 Technical support team and serve as a technical resource for them. The ZT team will provide product training, documentation, and support aid packages as needed to assist your company’s field support teams. Face- to-face meetings with the end- customer and travel to customer sites may be required. The ZT team leader will be the customer interface and customer, technical advocate for all issues on the BLM 1500 product.
ZT Technology Solutions offers its expert services ranging from Initial network analysis technical support services; inventory management and repair services; field maintenance services; remote network and performance monitoring; dedicated customer interface.

Initial Network Analysis

♦ Complete inventory of existing BLMs, Packs, and configuration
♦ Full Network Assessment including facilities (SONET, timing, etc.)
♦ Full database backup of all existing services
♦ Development of Maintenance plan and recommendations based on analysis

Technical Support Services

♦ Routes troubles to the appropriate specialist who analyzes, diagnoses, isolates and resolves network and product problems
♦ Provides integrated part repair or spare-part delivery for hardware replacement and dispatch for onsite technical support
♦ Uses a robust set of online tools and technology resources
♦ Documents and tracks problems and solutions
♦ Answers operational and technical queries on products/solutions
♦ Provides metric reporting on performance

Inventory-Management and Repair Services

♦ Initiate spare-parts delivery or repair according to SLA, and repair/restocking of returned part.

Field-Maintenance Services

♦ Dispatch technician to provide corrective or preventative services
♦ Optionally, provide dedicated onsite technicians

Remote Network and Performance Monitoring and Dedicated Customer Interface

♦ Project manager manages daily network support and ensures performance.
♦ Scheduled reviews of performance metrics ensure the highest customer satisfaction.
♦ Remote Network and Performance monitoring of major transmission systems can be implemented to ensure network integrity and prevent critical outages.