ZT Technology Solutions Switching Center of Excellence provides you with all your technical support needs, including recovery, maintenance, engineering and configuration assistance on all Ribbon Communications (formerly Nortel) legacy equipment.
ZT’s engineering staff consists of former Ribbon Communications (formerly Nortel) TAS, ETAS, GPS and technical instructors with a vast knowledge base for troubleshooting and maintenance of DMS equipment. Our engineers are available 24/7 to support your needs and ensure that you receive best-in-class service. The ZT engineers are all US-based and understand the importance of keeping your switching network at peak performance. No longer do you have to worry about support being eliminated due to End-of-Life policies or skyrocketing OEM maintenance costs. ZT is here to continue your DMS support and help you develop consolidation and migration strategies.
ZT’s Value Proposition
♦ Reduction in maintenance costs
♦ Expertise to meet all your technical needs
♦ Superior Problem resolution and reduced downtime
♦ Improvement in customer satisfaction
♦ Improve Network and equipment efficiency, utilization and performance
♦ Improve Network Operation
ZT Technology Services for Ribbon Communications DMS Products
♦ Technical Support Services (Level 1, Level 2 and Partial Level 3)
◊ Remote Technical Support
◊ Complete System Restoral
◊ Billing problem resolution
◊ Restoration of all outages
♦ Capacity and Performance Management
◊ Improve customer service through increased network availability
◊ Understand current levels of switch trunk capacity
◊ Offer recommendations for network growth and redeployment
◊ Generate plans for ensuring an outstanding Quality of Service (QOS)
♦ Translations Helpdesk
◊ Subject Matter Expert Consultation: Provide problem resolution with escalation to higher level if necessary
◊ Feature Implementation: Provide assistance with translations changes
◊ Complete Implementation: Provide translations building, removal, modification, and testing, as well as Operation Support System updates and respond to special customer requests
♦ Complex Translations Services
◊ Translations Cleanup: Identify and correct database errors
◊ 7- to 10-digit dialing: Implement mandatory dialing
◊ 911 Call Routing: Proper trunk group
◊ Voice-mail switch updates
♦ Consultation Services
◊ Prepare large-scale plans
◊ Determine solution feasibility
◊ Analyze options
♦ On-Site Support
◊ End-to-end tune-up service of equipment and network
Equipment Supported
ZT’s support of DMS and CS2K Succession equipment is comprehensive: from the front-end processors to tip-and-ring.
DMS-10TM Support
ZT supports all configurations, including the following remote equipment: RSLE, OPM, RLCM, OPSM, RSLM, Urban, Rural, Star Hub and SCM-10s (SLC-96)
DMS-100TM Support
CM (Super Node), XAC (XA CORE), MS (Message Switch), JNET (Junctor Network), ENET (Enhanced Network)
Peripherals
IOC, DDU, LPP, MTM, LM, LCM, DTC, LGC, SPM, RSC, OPM, OPAC, RLCM, RCC/RCC2, SMA/SMA2, SDM (Billing, load back-up)
CS2K Succession Equipment Support
CP3 Shelf, ERS8600 Passport, XAC/Succession (Hybrid), SDM (Billing, load back-up), CBM (Billing, load back-up), CMT/IEMS (CS2K Management Tool), SAM21 (Shelf), GWC (Gateway Controllers), Passport 15K/20K, Passport 7K, MG9K, legacy equipment hanging off ABI cards.
Next Step
ZT is committed to meeting your high standards of technical support for your legacy products. ZT will develop a comprehensive and customized support package to meet and exceed all your metrics for response and restoral of service. We will significantly reduce your existing OEM maintenance costs and give you the assurance that an experienced engineer will always be available, even after the OEM stops supporting the product. ZT can develop support plans that range from “Bucket of Tickets” to on-site services to meet your needs. ZT will stand behind its reputation and will gladly provide customer references and a customized price proposal.
* – ZT Technology Solutions is an independent company and has no affiliation with Ribbon Communications.
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