“We here at Frontier have a venue to give recognition to our employees that we work together on different projects, it’s called ‘RAVE’ (something to rave about). But I have always in the past acknowledged the vendors that go far and beyond the usual assistance that is needed to restore problems. That being said, I would just like you and your team to know Frontier also has to RAVE about the type of support you guys have been to us. In the past 2 years I’ve been working and coordinating different issues and projects with the ZT engineers & they have always provided excellent work with a GREAT attitude. The other GREAT thing is that I know you guys are always a phone call away if needed. Your team has always got back to us in a most expeditiously time frame. Your Team has always demonstrated a HIGH degree of professionalism. So THANKS for being there when we need you.”
Lavance Mac McLendon, Frontier Communications, TIER-II Voicemail Support