ZT’s core competence is supporting legacy telecom products .Our charter since 2010 has been to focus solely on supporting our customers by extending the life of legacy systems. ZT has worked with Alcatel-Lucent to develop the capability to in-source legacy OEM products to significantly reduce maintenance costs and provide superior TAC and repair services. Many vendors that provide this MVM service or claim to provide this service only to do it for select products and typically is not considered part of their main stream product and services portfolio. Consequently, their MVM offerings may not be offered in the future due to streamlining of portfolio based on financial concerns.
ZT has and will continue to focus on MVM and evolve into what we define as MVM 2.0. ZT’s MVM 2.0 will be the natural evolution of today’s MVM and will be a paradigm shift as we transition from a traditional vendor supplier relationship to a shared partnership model. Today’s typical MVM focuses on:
Being the single point of contact for maintenance requests
Providing Remote Technical Support services
Providing on site Field Maintenance services
Providing Repair and Exchange services
Being responsible for meeting the SLAs across all vendors’ equipment
Providing integrated reporting
ZT‘s MVM 2.0 goes beyond this. ZT will partner with TELCO to support all OEM vendors as the Single Point of Contact and perform the following life cycle management functions:
Evaluate life cycle parameters for all legacy products in the network (EoL, EoS, MD/DA status) and support and repair impact on TELCO.
Analyze internal TELCO support capabilities. Work with TELCO Operations Team to review all Maintenance capabilities.
Identify critical legacy products by analyzing historical AR/PR patterns (Pareto analysis of ARs/PRs) and size of embedded base. Identify vendor responsiveness based on contractual SLA requirements and maintenance contract pricing
Develop consolidation and migration plans for legacy products and contingency plans. Develop decommissioning plans to assist in cost reduction efforts of all maintenance costs.
Calculate End of Life Date for all products when repair/replace capability will not be sufficient to support product.
Analyze OEM vendors’ obsolescence/life-cycle management/component substitution/repair/software support plans. Request vendors and scrutinize repair vendors FMA’s, Root Cause Analysis on selected products. Visit and audit vendor repair locations
Develop comprehensive repair strategies/capabilities with third parties and OEMs to insure supply of refurbished parts/repair capabilities.
Develop Vendor Management report cards to continually monitor vendor performance/quality and life cycle strategies as part of a comprehensive vendor management program and pricing per AR/PR.
Develop maintenance cost reduction proposals through in-sourcing (internal TELCO) and outsourcing (ZT)
Develop support strategy to convince OEMs to reduce maintenance pricing and leverage TELCO size and purchasing power
Analyze current TELCO internal technical support capabilities and make recommendations to improve support readiness and cost effectiveness thru partnership with ZT
For more details view the Multivendor Maintenance 2.0 (MVM 2.0) customer presentation: ZT MVM 2.0 Customer Presentation
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