ZT Technology Solutions provides a portfolio of services to help you maintain and support your network. Our services are designed to maximize the performance of your network and reduce critical down-time and reduce the total cost of ownership over the life cycle of your equipment.
Our Enhanced Support Services portfolio includes the following:
Proactive Maintenance Option
Our goal is to prevent and or minimize down time. By being proactive and developing rigorous procedures/MOPS we can do just that. We will work with you to do physical audits of your sites and determine critical sparing levels required. We will work with you to make sure software, documentation and passwords are available for all primary and secondary systems. We will work with you to monitor network performance and determine if any degradation of service may result in a critical outage. We will analyze network/systems data to help forecast possible negative trends impacting service.
Disk Drive Replacement Services
It has been our experience, that disk drives are typically the least reliable element in legacy systems. Many of these disk drives have been spinning continuously for the past 10-20 or 30 years. As the Bathtub curve indicates, many of these electro-mechanical disk drive systems are failing at an increasing rate. That is coupled with the inability to repair or re-manufacture due to component obsolescence issues.
ZT Technology Solutions has the answer. Our engineers can evaluate older disk drives and find alternatives to replace them. As with any aging legacy system finding an alternative storage solution is key to prolonging its life. We can emulate these older drives with new substitute drives or even solid-state units. Our team has over 25 years of experience in emulating and qualifying replacement drives. We have made a significant investment in specialized hardware and unique software to keep our clients from using old so-called refurbished drives. In many cases these drives have also been spinning for decades and then handled incorrectly, reformatted and put back on most used resellers’ shelves in a new ESD bag.
We know searching for these old units is troublesome and highly risky to place in a critical network untested. With our methods of emulation this risk is virtually eliminated. Our goal is to offer an optimum and seamless disk solution for your application whether it is just to maintain the system or helping to migrate to newer disk technologies for increased overall reliability.
If requested, ZT can provide a back-up disaster recovery service at our trusted facility and maintain an image of your software to ensure business continuity.
Voice Mail Migration
We have developed a Voice Mail Migration Service for migrating customer voice data, mailbox numbers and class of service information from any legacy voicemail platform to any next-gen messaging platform. Customer greetings, name announcements and both new and saved messages may be moved. The process is fail-safe and ensures the highest level of customer service, while allowing the carrier total flexibility on the timing of the migrations.
Migration and Consolidation
As part of product life cycle management plan for legacy products, we will develop strategies and recommendation to extend the product life cycle by consolidating existing products and utilizing this additional capacity to increase spares availability. We will address the necessary the necessary software and network issues due to the consolidation effort.
End-of-Life Studies/Sustainability Studies
The key to extending the life of your legacy network is to evaluate all components of the companies/products in your network. We will do the “deep dive “to evaluate all companies and their products for potential End of Life or Manufactured Discontinues status. This will enable you to plan accordingly and develop any migration and consolidation strategies to prevent major service disruptions and/or prohibitive increase in maintenance costs due to lack of technical talent and repair capability by the vendor.
ZT has developed expertise to develop energy/power consumption calculations as part of any migration/consolidation strategy for legacy equipment. We feel that energy and carbon credits will become an important driver to replace the existing telecom infrastructure. We have partnered with Noveda Technologies to develop energy management tools to monitor the existing telecom infrastructure to identify the energy costs of various central office equipment. This will enable our customers to develop the necessary strategies.
Maintenance and Product Support
ZT Maintenance and Product Support Services help companies support existing products and infrastructure. As an experienced provider of level 2 and level 3 support services for systems deployed all over the world, we are responsible for several of the largest telecom networks’ administrative, switching, routing, and voice messaging hardware and software.
Tier 2 support services are provided to handle customer product support questions. This support typically handles requests for configuration assistance, feature descriptions, software upgrades, or inter-working issues, in addition to customer trouble reports. ZT’s well-trained staff allows the majority of these customer support requests to be resolved without escalation. In cases where there is a customer problem that cannot be resolved at this level, it is escalated to Tier 3 support.
With Tier 3 Support, problems are then assigned to one or more software or hardware experts for replication, debugging, and resolution. A work-around is provided where necessary to alleviate the problem until a final resolution is available to the customer. In all cases the emphasis is on supporting the customer by offering solutions and alternatives, not excuses.
Our customers include large telecommunications equipment vendors, internetworking equipment vendors, and regional and local telecom providers including Verizon, AT&T, and Century-Link. At these clients we provide critical support at the internal networks for operations level.
Service Offerings
♦ Transition Planning and Execution
♦ Tier 2 Support
♦ Tier 3 Support for product hardware and software
♦ Hardware Support (board failure analysis, component replacement, etc.)
With Maintenance and Product Support Services, our customers get what they expect, and more. We deliver value-added services that include:
Experience and reliability The ZT support team is composed of seasoned engineers with solid experience, including Product Development and Project Management to track problems from start to finish, expediting them as quickly as possible, based on customer-defined severity and urgency. Our staff has been supporting customer issues for years. Our commitment to customer satisfaction, along with open and honest communications between support staff and both the vendor and the customer, has been a proven formula for success.
Enormous Savings ZT has a critical mass of maintenance expertise – cross training staff so they can handle multiple maintenance situations. Therefore they can be very cost effective in taking over level 2 and level 3 responsibilities and providing a seamless interface to customers.
Proven success developing migration alternatives Our product development capability facilitates migration and allows us to offer customers an effective migration path as they transition their networks to other technologies.
Proven Results-Based Methodology Our proven results-based methodology produces a well-documented maintenance strategy that entails the following:
◊ Assess the status of the documentation, product, and current field activity
◊ Determine the scope, size, and plan the transition
◊ Transition the documentation, development and test environments
◊ Phase-in and train staff
◊ Cutover to full support responsibility
◊ Monitor and collect metrics and feedback
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