ZT Difference – ZT Technology Solutions

ZT was created to realize a vision that as products enter the later stages of their product life cycle, and as maintenance costs increase, there exists an opportunity for a company to provide that specialized level of support; in effect, to extend the life of those legacy products at reduced cost. Many of the products in the telecom industry, such as, switches, transmission gear, etc. have been in the network 20 to even 30 years or more. A good example is the Nortel Class 4/5 switches that were deployed in the 1970’s and are still in the telecom network. The questions are:

♦ How do you continue to provide advanced technical support and repair or replacement of existing parts?

♦ How do you work with the service providers to be proactive in identifying problems before any catastrophic failure occurs?

Lack of support should not force you to replace your legacy equipment with new equipment that provides the same functionality.

ZT answers the questions.

ZT is unique in that it provides a service and is not a contract house. ZT’s team of experienced US-based employees pride themselves in their workmanship. Our goal is to keep your equipment operating at peak performance indefinitely. ZT’s employees have a long history that exhibits strong customer focus, a proactive approach, and vast experience in supporting complex networks. When a major catastrophe hits, ZT employees will restore your system to its normal, optimal running state.

ZT’s team approach is unique in the industry: Using multiple disciplines to solve the most complex of problems. ZT’s team includes hardware design engineers; physical design engineers with experience in NEBS; Tier 2, 3, and 4 customer support engineers; software engineers; router and IP experts; and experts of Central Office OA&M procedures. ZT’s team provides MOPs and helps manage key projects as needed. Again, ZT’s goal is to be proactive and prevent major catastrophes in the network.

ZT has laboratories to provide support for our customers. By having access to equipment, ZT personnel can replicate your problems and offer solutions. Typically, ZT will document the necessary procedures in a MOP and work with the service provider during a maintenance window to maintain that high level of support. ZT is often requested to help with repairs or to help find replacement parts. ZT works with many repair vendors and secondary market suppliers to obtain the best equipment at a fair price. ZT will pretest the equipment in the labs and ensure that it has the appropriate software/firmware revision levels before it is shipped.